Privacy Policy

Gharrah International ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit this online parts store, request a quotation, or place an order.

By using our website and services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, company name, delivery address and billing address when we open your account or when you place an order or request a quotation.
• Payment Information: Card and billing details, processed securely through our payment provider and not stored on our servers.
• Equipment Details: The machine make, model and serial numbers you share with us so we can identify the correct part for your equipment.
• Communication Data: Information you provide when contacting us via WhatsApp, email, or contact forms.
• Account Information: Username, password and order history. Accounts on this store are opened by Gharrah International for approved trade customers rather than created by visitors.

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

We use the information we collect to:

• Process and fulfill your orders and quotation requests for spare parts and related products
• Identify the correct parts for your equipment from the machine details you provide
• Send order confirmations, shipping updates, and delivery notifications
• Communicate with you about parts, availability and pricing
• Provide customer support via WhatsApp and other channels
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized activities
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Shipping companies, payment processors, and other vendors who help us operate our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt-out of marketing communications
• Withdraw consent at any time

To exercise these rights, please contact us using the information below.

Gharrah International

Shuwaikh Industrial-3, Block B, Street 52, Building 111, Kuwait

Email: sales@gharrah.com

Phone/WhatsApp: +965 69900873

If you have any questions about this Privacy Policy or our data practices, please contact us via WhatsApp or email. We will respond to your inquiry within 30 days.